The rising demand for managed services can largely be attributed to the small and medium-sized businesses (SMBs) who need access to the latest technologies to innovate in their respective fields but lack the proper talent and IT budget.Managed services enable them to play at the same level as middle and enterprise-scale organizations.By outsourcing their operations and IT infrastructure to managed service providers, businesses can drastically improve their revenues.
This increased dependence of businesses on the managed services presents a window of opportunity for the managed services providers (MSPs) i.e., you. By focusing on trending technologies and including them in your portfolio, you can increase your revenues drastically.
Digitalization has now become more important for businesses than it ever was. Digital technologies are slowly bridging the gap between the physical and digital worlds. It is all about improving customer experience by creating value through digital touchpoints.
A digital touchpoint can be defined as the environment where the end-users directly interact with the services of a digital business. Examples may include virtual assistants, augmented/virtual reality technology, smartphone apps, wearables, ATMs, robotic arms, etc.
Gartner identifies four digital business infrastructure operations (DBIO) service lines – Core operations, security operations, network operations, and edge operations.While MSPs managing their client’s Internal IT environment and managing their digital business might sound the same, it is not. The latter, i.e., the digital business management is based on outcomes and creates business value.As such, organizations are looking to transform into digital businesses with urgency and hence, they are demanding support from the MSPs.
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