facilitate consumer network services - fieldengineer77’s diary

When it comes to the care and feeding of modern networks, there's quite a list of tools and technologies that qualified IT professionals must master — especially those who aspire to work as network monitoring

Following are the job responsibilities of a Network Monitor Technician:

To provide 24/7 network health investigation and signal to report by using network monitoring software
To review general clean-up of ticket queue received either from internal stakeholder or external
To ensure timely resolution to incident tickets of customers
To ensure routine follow up with consumers via e-mails, phone calls or chat
To fix network problems as and when recorded
To perform the carrier route testing for the network communication device

The technicians supervise complex network modules and are in charge of network management. They perform troubleshooting on a daily basis. The work of a technician entails maintaining network, servers, and telecom equipment in an organization.

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