An accurately tailored application support model is at the core of support’s success and cost-efficiency. If you don’t have the desire or resources to implement a dedicated in-house support team, or not sure your in-house team will be able to comprehensively cover the needs and challenges of your application support, ScienceSoft’s support team
You can opt for all-round or partial application support outsourcing depending on your in-house resources availability and readiness to establish support processes and manage the team. As an example of partial support outsourcing, I can mention the case where ScienceSoft provided the client assistance with advanced issue resolution (L2, L3 support), while a user support team (L1 support) was on the Customer’s side.
More info: system engineer
