Having a help desk offers certain benefits for companies. They will be greater if what you have is an ITSM Service Desk. Among them:
- Give effective solutions to users.
- Have a window that allows users to make requests that reach the right people.
- Have defined care processes and know what to do in each case.
- Keep users aware of the status of their requests and offer other information.
- Have well defined times to respond.
- Reduce waiting times.
- Determine more easily the efficiency level of all the attention areas.
- Better define a service portfolio and have an inventory of assets
More Info:
https://techpublichub.blogspot.com/2020/04/general-benefits-of-help-desks.html
